Are you the kind of person who lights up a room the moment you walk in?
Do you love connecting with people, keeping things organized, and creating an exceptional experience for everyone you meet?
We are searching for a Client Experience Leader to become the welcoming face and heartbeat of a thriving dental practice. This is not just a reception job, it’s a relationship-driven role where you help shape every patient’s experience from the moment they call to the moment they leave the office smiling.
If you thrive in a fast-paced environment, love helping people, and take pride in running a smooth, organized office, we want to meet you.
You will be the first and last impression of the practice ensuring every patient feels welcomed, supported, and cared for.
Responsibilities include:
• Greeting patients warmly and making them feel like valued guests
• Answering phones with professionalism and warmth
• Scheduling, confirming, and managing appointments efficiently
• Checking patients in and out
• Responding to emails and patient inquiries
• Helping patients understand insurance coverage and estimates
• Encouraging patients to move forward with recommended treatment
• Supporting patients with insurance apps and documentation
• Acting as the voice of the patient during team meetings and daily huddles
You will help ensure the practice runs smoothly behind the scenes.
• Manage patient records and update charts
• Verify insurance eligibility and submit pre-determinations
• Post payments and track claims
• Maintain accurate patient communication and documentation
• Monitor schedules to support productivity and patient flow
• Participate in weekly team meetings and daily huddles
• Support marketing initiatives and patient engagement efforts
• Opening and day-end closing duties
• Assist with office systems and software coordination
This role is perfect for someone who is:
✨ Outgoing and people-focused
✨ Highly organized and detail-oriented
✨ Comfortable multitasking in a busy environment
✨ A strong communicator with excellent written and verbal skills
✨ Positive, professional, and team-oriented
✨ Confident helping patients understand treatment and insurance
Most importantly, we are looking for someone with a rockstar personality who takes pride in delivering exceptional service.
• Minimum 3 years of experience in a dental practice
• Diploma in Dental Assisting or equivalent dental experience
• HARP certification and CPR
• Strong understanding of dental insurance and treatment plans
• Experience with Tracker dental software preferred
• Excellent English communication skills (verbal and written)
This is a full-time role (30–37 hours per week) with flexibility required.
Typical schedule:
Monday: 1:00 PM – 8:00 PM
Tuesday: 1:00 PM – 8:00 PM
Wednesday: Flexible between 9:00 AM – 8:00 PM
Thursday: 12:00 PM – 8:00 PM
Friday: Occasionally 8:30 AM – 2:30 PM
Weekends: Off
💰 $29 – $34 per hour (negotiable based on experience)
💼 Bonus program
🏥 Health benefits (HSA / WSA)
🚗 Free parking
🗓 Weekends off
🤝 Supportive team environment
📈 Opportunity to grow with a thriving practice
Splash Dental_Admin_Assistant R…
April 2026
This practice believes that great dentistry starts with great relationships.
The right person will play a major role in shaping the patient experience and helping the entire team succeed.
If you are someone who loves people, enjoys creating order in a busy environment, and wants to be part of a positive, supportive dental team, we would love to hear from you.